Meanwhile I wonder about good customer services

BIG UPDATE

I talked to Inka this morning, and she wasn’t informed of my issue until yesterday by her store manager, and gave me a full refund on the skin (without me asking for it)

Thank you Inka

I have had great customer service in SL, I’ve had very poor customer services, and I hear horror stories all the time about customers who are unreasonable and sometimes just plain crazy, I don’t have many issues in SL that mean I need to contact the creator and I always try and resolve any problems myself but when I do need to contact them I always check their profile first to find out how to go about getting in touch.

Some creators prefer notecards, some IM, some Email and one wanted me to fill in a form on their website, no problem, I have no issue doing any of these things, whatever is easiest.

I have had an issue with a skin and foot applier that I bought recently, I have a personal rule these days, no appliers, no buy so having a foot and hand applier is a complete must for me.  I have bought skins from various creators and never had an issue till now.  I bought the Sash skin from Essences in the peche tone on the 4th October, I noticed straightaway that the foot applier didn’t match the skin, so over the next couple of days I googled and searched around to make sure I wasn’t doing anything wrong, my other skins with appliers were fine, it was just the Essences one, so I checked the creators profile and it asked for any issues to go to the store manager.

On the 9th October I sent this

[2013/10/09 05:49] Darkley Aeon: hi, i bought the Sash skin in peche, and it does come with the appliers, the hand appliers are great but the foot ones have a wierd line at the join
[2013/10/09 05:49] ღ LiLi ღ (liliandra.baxter): User not online – message will be stored and delivered later.
[2013/10/09 05:49] Darkley Aeon: ive tried variouis windlights but its still very noticeable
[2013/10/09 05:49] ღ LiLi ღ (liliandra.baxter): User not online – message will be stored and delivered later.

Tried again a few days later
[2013/10/13 06:53] Darkley Aeon: Hi, i left a message a couple of days ago about the  applier for the slink feet, it doesntmatch correctly and has a line across it
[2013/10/13 06:53] ღ LiLi ღ (liliandra.baxter): User not online – message will be stored and delivered later.
[2013/10/13 12:00] Liliandra Baxter: (Saved Sun Oct 13 19:22:47 2013)a line? how so?
[2013/10/13 12:00] Darkley Aeon: theres a line where the applier meets the skin
[2013/10/13 12:01] ღ LiLi ღ (liliandra.baxter): that might be an alpha issue if its a transparent line hun
[2013/10/13 12:01] Darkley Aeon: its not transparent
[2013/10/13 12:03] Darkley Aeon: it doesnt matter what windlight i use, and I have the Glam Affair, Pink Fuel and PXL applier  and they dont have the line, its only on this skin that its an issue
[2013/10/13 12:03] ღ LiLi ღ (liliandra.baxter): I will try to get the issue fixed for you
[2013/10/13 12:03] Second Life: Inventory item offered  PICTURE OF ISSUE SENT

Then a few days after that
[2013/10/22 12:05] Darkley Aeon: hi, is there an update on the feet issue?
[2013/10/22 12:05] ღ LiLi ღ (liliandra.baxter): User not online – message will be stored and delivered later.
[2013/10/22 12:18] ღ LiLi ღ (liliandra.baxter): No update I’m sorry the owner is very busy right now
[2013/10/22 12:18] Darkley Aeon: how long do you think then?
[2013/10/22 12:19] ღ LiLi ღ (liliandra.baxter): I wish I could give you a timeframe

Tried again…. today after I was informed by someone else an update for the appliers was released.

[12:30] ღ LiLi ღ (liliandra.baxter): (Saved Sun Oct 27 19:24:41 2013)No I do not hun do you need help with something?
[12:30] Darkley Aeon: yes, the issue with the foot appliers for the sash skin
[12:31] Darkley Aeon: apparently there is an update that fixes the issue?
[12:31] ღ LiLi ღ (liliandra.baxter): what was your issue?
[12:32] Darkley Aeon: it doesnt match the skin
[12:32] ღ LiLi ღ (liliandra.baxter): and which tone?
[12:32] Darkley Aeon: peche
[12:32] ღ LiLi ღ (liliandra.baxter): do you have a picture?
[12:33] Darkley Aeon: yes, i sent it last time we spoke
[12:33] Liliandra Baxter: the easiest way to get any updates on the applier would be a redelivery hun and see if that makes things better
[12:34] Darkley Aeon: nope that still doesnt work
[12:35] ღ LiLi ღ (liliandra.baxter): Maybe its the windlight? I’m not sure I do not see a line on my applier
[12:35] Darkley Aeon: http://www.flickr.com/photos/darkley/10519213213/
[12:35] Darkley Aeon: i it doesnt matter what windlight i use[12:37] ღ LiLi ღ (liliandra.baxter): I will see what can be done for you
[12:37] Darkley Aeon: ive been waiting since the 9th, when do you think i will have a response from Inka?

[19:41] Liliandra Baxter: I am not sure as I’ve said before she is very busy right now and we are resolving issues as soon as possible there is an updated version that I believe should be in the delivery system other than that I’m not sure if she will hav time to redo all of the feet appliers

I also left a message for the actual creator on Friday, but no response as yet

2013/10/25 03:15] Darkley Aeon: Sorry Inka, I have read your picks and have tried contacting your Store Manager but I’m getting no joy, I contacted Lilliandra over 2 weeks ago about an issue I had with the foot appliers, whatever windlight setting  I use there is a  line, not alpha but a line where the  skin doesnt quite match up, I havent had this issue with PXL, Pink Fuel or Glam affair so I know its not an issue with the feet, or me being a dumbass, I was wondering if you could help
[2013/10/25 03:15] Second Life: User not online – message will be stored and delivered later.